WITHDRAWAL RIGHT
The consumer has a right of withdrawal in accordance with the stipulations of article L.222-9 of the Luxembourg Consumer Code, according to which a consumer is any natural person who concludes a legal transaction for purposes which cannot primarily be attributed neither to their commercial activity nor to their independent professional activity.
Withdrawel right
You have the right to withdraw from this contract within fourteen (14) days without penalty or indication of reason.
The withdrawal period starts from the day on which you, or a third party designated by you who is not the carrier, takes physical possession of the goods. If the last day of the deadline is not a working day, the deadline is extended until the first following working day.
In order to exercise your right of withdrawal, you must send us to the address D'ALMA, Ms Kelly Da Silva, 30 cite Schleed, L-9738 Eselborn, Luxembourg, a clear declaration (preferably in writing and by registered letter in order to be able to prove compliance with the withdrawal deadlines or by email at info@dalma.shop) concerning your decision to withdraw from this contract. You can use the attached model revocation form, but it is not mandatory.
To comply with the withdrawal period, you simply need to send the communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
Effects of revocation
If you revoke this contract, you will be refunded all payments we have received from you, including delivery costs (except for any additional costs resulting from your choosing another type of delivery than regular delivery which is the cheapest standard offered by us), immediately and at the latest within fourteen (14) days following the date on which we receive notification of your cancellation of this contract.
For reimbursement, we use the same payment method that you used in the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You bear the direct costs of returning the goods.
You are only responsible for any reduction in value of the goods resulting from handling other than that necessary to establish the nature and characteristics of the goods.
Exceptions to the right of withdrawal
It is not possible to exercise the right of withdrawal for:
- goods which, due to their nature, can not be returned or are likely to deteriorate or expire quickly.
- sealed goods that can not be returned for reasons of health protection or hygiene and which have been unsealed by the customer after delivery.
- goods which, after being delivered, and by their nature, are mixed inseparably with other items.
General informations
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging materials. If necessary, use protective outer packaging material. If you no longer have the original packaging, please use appropriate packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that points 1-2 above are not prerequisites for exercising the right of withdrawal.
Withdrawal form
If you wish to revoke this contract, please complete the form below and send it to the following address:
D'ALMA
Ms. Kelly Da Silva
30 cite Schleed
L-9738 Eselborn
Luxembourg
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only if this form is notified on paper)
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Date
(*) Delete unnecessary information